We work hard to hire the very best aides. Allwel looks for caregivers who demonstrate key qualities such as compassion and collaboration. We ensure that everyone we send into your home passes state certification standards for providing personal care including criminal background checks, and we orient each person to the policies and procedures for our agency. We also make sure every aide knows who we are as an organization, what our expectations are, and how to model our culture of compassionate, collaborative care.
While it's not really possible to personally select your aide, we strive to match the most appropriate aides we have available with your particular situation. For example, if you prefer your aides to be only male or only female, we'll certainly honor this request. Or if you have animals in your home, we're not going to send someone who might be allergic or afraid because we know they're an important part of your family. Our scheduling team knows a lot about our associates and they do a great job matching your characteristics with the characteristics of an aide who will be right for you. Our aides are people, too, so it might not always be perfect. An aide might get sick, or have a sick child, or maybe their car breaks down. But what we love about Allwel is our response to these problems - that's where our philosophy of collaborative care comes in. We'll work with you and our scheduling department to replace your aide with someone trained to step into any case. If we can't find another aide, then our on-call schedule will come and work with you until an aide can arrive.